Orders are processed within 1–3 business days after purchase. Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping times typically range between 7–15 business days depending on your location. Please note that shipping times may vary during holidays or high-demand periods.

Our products are shipped from our trusted fulfillment partners and warehouses located in multiple regions to ensure reliable delivery.

Yes! Once your order ships, you will receive a tracking number via email that allows you to monitor your delivery status.

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue and we will gladly assist with a replacement or refund.

Orders may be changed or canceled within 12 hours of being placed. After this period, the order may already be in processing and cannot be modified.

We want both you and your pet to be happy with your purchase. If there are any issues, please contact our support team and we will work with you to find a solution.

For any questions, please contact our support team at:
support@petnooksupply.com

We typically respond within 24 hours